We hope that you are fully satisfied with the service you receive from the Society. However, if you are not, we have a complaints procedure which is designed to help resolve your complaint in a fair and speedy manner.
Making a complaint
You may make a complaint by any reasonable means; for example, by letter, telephone, email or in person. Our contact details are available here.
What happens next?
The following diagram illustrates how the we will handle your complaint. Working days exclude weekends and bank holidays.
If you remain dissatisfied with our resolution letter or final response, you are able to refer your complaint through the Financial Ombudsman Service. You must do this within six months of the date of our resolution letter or final response.
We can provide you with further information relating to the Financial Ombudsman Service or you can use the contact details below.